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- šļø 5 Common Social Media Mistakes Hospitality Brands Make (and How to Fix Them!) š²š āāļø
šļø 5 Common Social Media Mistakes Hospitality Brands Make (and How to Fix Them!) š²š āāļø
Tips you can use this week to improve your hospitality brand's engagement + reach on social media
This week, Iām trying something a little different. Instead of a case study, Iām sharing five of the most common mistakes I see hospitality brands make on social mediaāplus exactly how to fix them.
These tips are based on everything weāve seen and learned from the incredible hotels, cafes, resorts, and boutique stays featured in our recent case studies. Whether you're running a guesthouse in the countryside or a restaurant in the city, these lessons can be applied.
š Let me know what format you prefer!
Thereās a quick poll belowādo you want me to keep doing case studies every week, or do you enjoy getting tips like the ones youāre about to read?
Every vote counts, and your feedback helps shape future newsletters š
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5 Things You Might Be Doing Wrong on Social Media (And What To Do Instead) ⤵ļø
1ļøā£ Lifeless Room, Hotel or Food Pictures
This oneās a classic. Think about it. You land on a hotelās social feed, and it feels like youāre browsing an OTA listing. Neat photos? Sure. Engaging? Not even close.
Or, you go to a restaurantās Instagram and all you see are close-ups of food. No pictures of the restaurant, the people, the staff. Nada.
Hereās the issue: Instagram is not a booking engine. At least not primarily. Guests scrolling social media arenāt looking for sterile imagesāthey want a vibe, a story, and a peek behind the curtain.
What To Do Instead:
Add people to your photosāstaff, guests, even pets!
Turn photos into carousels with storytelling and CTAs.
Use UGC (user-generated content) and tag the creators.
Lean into video: short clips timed to music perform way better. Think golden-hour views, happy faces, or creative transitions.
š Want to elevate this even more? Tie everything into your hospitalityās brand and content strategy. Iāve got videos on bothāgo check 'em out! šŗ The oneās below are targeting accommodations, but work just as well for restaurants or cafes.
2ļøā£ Captions without a CTA
Imagine telling a great story, then walking away mid-sentence. Thatās what posting without a CTA feels like. You can get engagement without oneābut youāll get more if you include one.
Some Easy, High-Performing CTA Formats:
āShare this with someone who [LOVES ITALY / DESERVES A BEACH BREAK]ā
āSave this for your next romantic getawayā
āTag someone who needs this in their lifeā
āComment āsummerā to get the link to our secret offer!ā (Use tools like ManyChat to automate!)
And heyāpair a solid CTA with an influencer collab? Now weāre cooking š„
3ļøā£ Captions with the wrong CTA
Youāve got a CTA⦠but itās the wrong kind. āClick the link in bio to bookā is a one-way ticket to low engagement.
š” Social platforms want users to stay on the app. So, CTAs that spark comments, shares, or saves are much more effectiveāand favored by the algorithm.
Swap āLink in bioā with:
āTag your travel buddyā
āDrop a š“ if you need this getawayā
āSave this if youāre planning a trip to [Location]ā
āSend this to your fellow foodieā
Remember this: Engagement first, bookings second.
4ļøā£ No Collaborations š¤ā
You're not meant to do this alone! Whether itās an influencer, a nearby business, or a creative guestācollaborations = reach.
Easy ideas:
Co-post with a local cafe, artist, or tour guide.
Invite a creator for a āReel reviewā or behind-the-scenes stay.
Share a collab carousel: your food + their drinks, your venue + their event.
Even just tagging each other expands your audienceāand collaborative posts on Instagram are where the gold is at. Really.
5ļøā£ Posting Inconsistently (Or Waiting for Perfection)
This oneās for my overthinkers. Perfectionism is the enemy of momentum. And noāyou donāt need to post daily.
Here's what to aim for:
Show up regularly, with purpose.
Post when the content feels āgood enoughāānot when it's flawless.
Ride trends when they make sense.
Donāt ghost your audience for 3 weeks, then panic-post a blurry food pic.
Hospitality is about connection. Be consistent with it.
š Key Takeaways
⨠Make your content scroll-stopping: add personality, people, and vibe.
š£ Always include a strong, engagement-focused CTA.
š¤ Collaborate moreāyouāll double your reach.
š Be consistent, not perfect.
ā Three Things You Can Do Right Now
1ļøā£ š„ Turn one of your best photos into a short video or carousel, with a CTA in the caption. For example, āSave this for laterā or āShare this with someone who [fill in the blank]ā.
2ļøā£ š¤ Reach out to a local business or influencer about a collab this month.
3ļøā£ āļø Set up a ManyChat automation for a ācomment-to-getā offer or booking link. For example, āComment "latteā and tag your best coffee buddy to get our 1+1 free discount voucher!ā. When someone comments, you automatically send them the voucher via DMs. Or āComment āsummerā to get a link to this special summer dealā.
š Final Thoughts
This week was a little experimentāless brand breakdown, more straight-to-the-point strategy. I want these emails to feel useful, inspiring, and worth your time. Hence the poll at the start. Your vote really matters. š
Please do voteāand Iāll see you next week!
Caroline š