šŸ›Žļø 5 Common Social Media Mistakes Hospitality Brands Make (and How to Fix Them!) šŸ“²šŸ™…ā€ā™€ļø

Tips you can use this week to improve your hospitality brand's engagement + reach on social media

This week, I’m trying something a little different. Instead of a case study, I’m sharing five of the most common mistakes I see hospitality brands make on social media—plus exactly how to fix them.

These tips are based on everything we’ve seen and learned from the incredible hotels, cafes, resorts, and boutique stays featured in our recent case studies. Whether you're running a guesthouse in the countryside or a restaurant in the city, these lessons can be applied.

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5 Things You Might Be Doing Wrong on Social Media (And What To Do Instead) ā¤µļø

1ļøāƒ£ Lifeless Room, Hotel or Food Pictures

This one’s a classic. Think about it. You land on a hotel’s social feed, and it feels like you’re browsing an OTA listing. Neat photos? Sure. Engaging? Not even close.

Or, you go to a restaurant’s Instagram and all you see are close-ups of food. No pictures of the restaurant, the people, the staff. Nada.

Here’s the issue: Instagram is not a booking engine. At least not primarily. Guests scrolling social media aren’t looking for sterile images—they want a vibe, a story, and a peek behind the curtain.

What To Do Instead:

  • Add people to your photos—staff, guests, even pets!

  • Turn photos into carousels with storytelling and CTAs.

  • Use UGC (user-generated content) and tag the creators.

  • Lean into video: short clips timed to music perform way better. Think golden-hour views, happy faces, or creative transitions.

šŸ‘‰ Want to elevate this even more? Tie everything into your hospitality’s brand and content strategy. I’ve got videos on both—go check 'em out! šŸ“ŗ The one’s below are targeting accommodations, but work just as well for restaurants or cafes.

2ļøāƒ£ Captions without a CTA

Imagine telling a great story, then walking away mid-sentence. That’s what posting without a CTA feels like. You can get engagement without one—but you’ll get more if you include one.

Some Easy, High-Performing CTA Formats:

  • ā€œShare this with someone who [LOVES ITALY / DESERVES A BEACH BREAK]ā€

  • ā€œSave this for your next romantic getawayā€

  • ā€œTag someone who needs this in their lifeā€

  • ā€œComment ā€˜summer’ to get the link to our secret offer!ā€ (Use tools like ManyChat to automate!)

And hey—pair a solid CTA with an influencer collab? Now we’re cooking šŸ”„

3ļøāƒ£ Captions with the wrong CTA

You’ve got a CTA… but it’s the wrong kind. ā€œClick the link in bio to bookā€ is a one-way ticket to low engagement.

šŸ’” Social platforms want users to stay on the app. So, CTAs that spark comments, shares, or saves are much more effective—and favored by the algorithm.

Swap ā€œLink in bioā€ with:

  • ā€œTag your travel buddyā€

  • ā€œDrop a 🌓 if you need this getawayā€

  • ā€œSave this if you’re planning a trip to [Location]ā€

  • ā€œSend this to your fellow foodieā€

Remember this: Engagement first, bookings second.

4ļøāƒ£ No Collaborations šŸ¤āŒ

You're not meant to do this alone! Whether it’s an influencer, a nearby business, or a creative guest—collaborations = reach.

Easy ideas:

  • Co-post with a local cafe, artist, or tour guide.

  • Invite a creator for a ā€œReel reviewā€ or behind-the-scenes stay.

  • Share a collab carousel: your food + their drinks, your venue + their event.

Even just tagging each other expands your audience—and collaborative posts on Instagram are where the gold is at. Really.

5ļøāƒ£ Posting Inconsistently (Or Waiting for Perfection)

This one’s for my overthinkers. Perfectionism is the enemy of momentum. And no—you don’t need to post daily.

Here's what to aim for:

  • Show up regularly, with purpose.

  • Post when the content feels ā€œgood enoughā€ā€”not when it's flawless.

  • Ride trends when they make sense.

  • Don’t ghost your audience for 3 weeks, then panic-post a blurry food pic.

Hospitality is about connection. Be consistent with it.

šŸ”‘ Key Takeaways

  • ✨ Make your content scroll-stopping: add personality, people, and vibe.

  • šŸ“£ Always include a strong, engagement-focused CTA.

  • šŸ¤ Collaborate more—you’ll double your reach.

  • šŸ“† Be consistent, not perfect.

āœ… Three Things You Can Do Right Now

1ļøāƒ£ šŸŽ„ Turn one of your best photos into a short video or carousel, with a CTA in the caption. For example, ā€œSave this for laterā€ or ā€œShare this with someone who [fill in the blank]ā€.

2ļøāƒ£ šŸ¤ Reach out to a local business or influencer about a collab this month.

3ļøāƒ£ āœļø Set up a ManyChat automation for a ā€œcomment-to-getā€ offer or booking link. For example, ā€œComment "latteā€ and tag your best coffee buddy to get our 1+1 free discount voucher!ā€. When someone comments, you automatically send them the voucher via DMs. Or ā€œComment ā€œsummerā€ to get a link to this special summer dealā€.

šŸ’­ Final Thoughts

This week was a little experiment—less brand breakdown, more straight-to-the-point strategy. I want these emails to feel useful, inspiring, and worth your time. Hence the poll at the start. Your vote really matters. šŸ™

Please do vote—and I’ll see you next week!


Caroline šŸ‘‹